Frequently Asked Questions
LANDSCAPE:
Juniper provides the landscaping for the community. If you need assistance, please click Here to submit a service ticket to the Juniper. Please click here for more information on services provided.
AMENITIES: HOURS OF OPERATION
Clubhouse 7AM - 10PM; Pools - Dawn to Dusk, Tennis and Pickleball 8AM-9PM, Out Door Basketball 8am-9pm, Indoor Basketball 9am-9pm
MANAGEMENT CONTACTS
Property Manager
Suzanne Paddon
Email: spaddon@castlegroup.com
Direct Line: 239-313-6083
Assistant Property Manager
Kimberly Wilhite
Email: kwilhite@castlegroup.com
Direct Line: 239-313-6983
Administrative Assistant
Harshil Patel
Email: harshil.patel@castlegroup.com
Direct Line: 239-313-6083
Lifestyle Director
Nancy Kupser
Email: nkupser@castlegroup.com
Direct Line: 239-313-6682
24 hr Resident Services Center
(800) 337-5850
FAQ
Q: Where is the gate access portal? How can I update my guest list?
A: Click here to be redirected to the TekControl Portal. From this portal, you will be able to update your contact information accessible to the gate access control staff, as well as update your guest list.
Q: What are the office hours?
A: MON - FRI 8:30AM to 6PM
Q: What are the clubhouse hours?
A: 7AM - 10PM
Q: What are the fitness center hours?
A: 24/7
Q: What is the time frame for ACC approval process?
A: Approval can take up to 45 days depending on the project that is being requested.
Q: Is there any fees associated with ACC applications?
A: Yes, 2 Checks; $75 Returnable Completion deposit and $25 per application, both made payable to Marina Bay HOA
Q: Guard gate phone number?
A: Gate Phone # 239 -208-3941
Q: Can I rent out the clubhouse?
A: Yes, For confirming date availability, please contact, Nancy Kupser, Lifestyle Director.
Q: Where can I mail HOA maintenace payments to?
A: Marina Bay of Fort Myers Homeowners Association
c/o Alliance Association Bank
PO Box 621073
Orlando, FL 32862
Q: Who do I contact for after hours emergencies?
A: Castle's Resident Services Center - 800-337-5850